Shipping & Delivery Policy

1. What we deliver

QSI is an SI (synthetic intelligence) assistant that you use in a web browser at quantumsi.in. You can chat with it, use Agent Swarm (several specialist agents working together on one answer), share photos and files, speak to it, have answers read aloud, and talk with it in live voice. It works in English, all 22 scheduled Indian languages and many other languages.

• Guests and free members: QSI is available straight away and free, within the daily limits on our Pricing page. There is nothing to pay and nothing to deliver.
• QSI Pro: higher daily limits and extras, listed on our Pricing page, added to your QSI account.

Nothing physical is sent to you, and you don’t need to download or install anything.

2. How QSI Pro is delivered

1. Log in to QSI. Accounts are free and are for people aged 18 or older. Pro is added to the account you are logged in to when you pay.
2. Choose your plan: ₹799 a month or ₹7,999 a year, GST included. You can pay with auto-renew (UPI AutoPay, monthly or yearly) or pay once (card, UPI or net banking, for 1 month or 1 year, with no auto-renewal). The price shown at checkout is the one that applies.
3. Pay through Razorpay (Razorpay Payments Private Limited), an RBI-authorised payment aggregator. For UPI AutoPay, you approve the mandate once in your UPI app. QSI never sees or stores your card number, UPI PIN or bank details.
4. Pro switches on instantly. As soon as your payment is confirmed, Pro is switched on for your account online and the Pro limits apply straight away. There is nothing to collect and nothing to wait for.

With auto-renew, you get a notice at least 24 hours before each renewal charge, and Pro carries on without a break after each successful renewal. With pay once, Pro runs for the month or year you paid for, and we remind you before it ends.

3. Payment confirmation and GST invoice

After each Pro payment, including each renewal, we email the address of your QSI account:

• a confirmation of the payment, and
• a GST tax invoice from Quantum Synthetic Intelligence Private Limited (GSTIN 27AABCQ2877M1ZV), showing the price and the 18% GST included in it.

If you can’t find the email, check your spam folder. If it still isn’t there, email hello@quantumsi.in and we will send it again.

4. If access doesn’t start

Free use: if QSI doesn’t load, reload the page, check your internet connection, or try another up-to-date browser. If you have used up a daily limit, it resets at 5:30 AM IST.

QSI Pro: if you have paid but Pro isn’t active, first try these quick checks:

• Make sure you are logged in to the same QSI account (the same email address) you were using when you paid.
• Reload QSI, or log out and log in again.
• Check that the payment went through, in your UPI app or bank statement. Some UPI and bank payments show as pending for a while. Pro switches on once the payment is confirmed.

If the money has left your account and Pro still isn’t active, contact us:

• Email hello@quantumsi.in from your QSI account’s email address, with the subject “Pro not active”. Include the payment reference (the payment ID from your confirmation, or the UPI reference shown in your UPI app), the date and the amount.
• Or call +91 95458 66669.

We will either switch Pro on for your account or, if we can’t, refund the full amount to your original payment method. See our Refund & Cancellation Policy.

5. Where QSI is available

QSI is available online across India. You can use it anywhere in India with an internet connection, in an up-to-date web browser on a phone, tablet or computer. Because nothing is shipped, there are no delivery areas, PIN code limits or delivery times.

QSI Pro is priced in Indian rupees (INR), with 18% GST included, and paid by UPI, card or net banking.

Like any online service, QSI can sometimes be slow or unavailable for a short time, for example during maintenance. Our Terms explain this.

6. Delivery charges

There are none. We don’t add shipping, handling, delivery or convenience charges. The price shown at checkout, which already includes 18% GST, is the total you pay: ₹799 a month (₹677.12 + ₹121.88 GST) or ₹7,999 a year (₹6,778.81 + ₹1,220.19 GST).

Any internet or mobile data charges are billed by your own provider, not by QSI.

7. Cancelling and refunds

• Cancel any time: cancel whenever you like, with no cancellation fee, in your QSI account or, for UPI AutoPay, in your UPI app. Pro stays active until the end of the period you have paid for, and then your account simply returns to the free member limits.
• 7-day refund on your first payment: if Pro isn’t right for you, ask within 7 days of your first Pro payment and we refund it in full.
• After that, renewals are not refunded for part of a period, but you can cancel so the next renewal doesn’t happen.
• Failed, duplicate or wrong charges are always refunded.
• Refunds go back to the original payment method.

The full details are in our Refund & Cancellation Policy and on our Pricing page.

8. Contact and grievances

If you are not satisfied with our answer, you can also contact the National Consumer Helpline on 1915 or at consumerhelpline.gov.in, or file a complaint with a consumer commission online through e-Daakhil (edaakhil.nic.in).

This policy is governed by the laws of India. Disputes are handled as set out in our Terms. More ways to reach us are on our Contact page.

9. Changes to this policy

We may update this policy, for example when QSI Pro launches or our payment options change. The date at the top shows the latest update.